Veterinary and animal care businesses offer a variety of services such as: grooming, boarding, surgery, radiology, laboratory, pharmacy, behavioral consultation and therapy, and others. Besides all these animal care services mentioned, emergencies are very common, and occur very frequently.
At AnswerPro Communications we are conscious that a pet can be considered as an additional member of the family – by all means their wellness and health are a priority for their owners. We understand that an animal emergency can occur at any time and any place, without warning. It is essential for your veterinary practice to offer 24/7 call answering – this will generate credibility and reliability among your customers.
If your actual or prospective clients can’t reach a live person, chances are that they will get frustrated and may consider moving to another veterinary practice or animal hospital. It is vital for your animal care business to offer fast and efficient service from the moment the customer calls, until their pet health and care situation is resolved.
AnswerPro Communications diligently serves veterinary practices that specialize in small and large, domestic, exotic, livestock, equine and other types of animals. Our care and professionalism ensure your patients and prospects feel comfortable entrusting their beloved animals to you. We will transfer the calls or take messages following your protocol specifications.
We not only save you time, but also meet the needs of your customers in a prompt and professional manner. Our availability will make the difference amongst your animal care competitors, because we guarantee the best answering service during the 365 days of the year, including holidays and after-hours. You won’t miss a call, which is a window to keep on generating more business. Customer satisfaction is our number one priority, and your veterinary business success is our success.
Let us, AnswerPro Communications, become an extension of your veterinary practice. We will assist all incoming calls, schedule and cancel appointments, filter the emergency calls, register new callers, and even follow up with your customers after a visit. Our agents are trained to provide a professional and respectful answering service regardless of the mood or needs of the caller. We look forward to hearing from you!